Covid -19 

During this time auór is operating business as usual online, and we are working closely with our team to fulfil orders and to protect our customers and employees.  

Please note there may be shipping delays for domestic and international post. We have added an express option if required. We advise you to enquire with your local postal service to get information on international shipping timelines within your country. 

Express post is the fastest delivery option within Australia and your parcel can be tracked here. 

For International orders, DHL Express is maintaining delivery services around the world.

Please find the service status for impacted countries here. 

Once your order is placed for international delivery your parcel can be tracked here.

Thank you for your understanding over this time.

 

Terms & Shipping

Return any auór product within 7 working days in original packaging and condition with receipt for full exchange or refund. We just ask you pay for the return shipping.

Free shipping for domestic orders over $50 AUD. For orders less than $50AUD a flat fee of $10 AUD applies for regular post in Australia, $15 AUD for express post in Australia and $25 AUD for International post. 

For international deliveries, any duties and taxes incurred are the responsibility of the customer. For international returns we don’t refund the cost of shipping.

All purchased items will be sent within 3-5 working days. If you have selected express post and require your order by a specific date email info@auor.co and we will do our best to get it to you on time.

We are not liable for any items that are lost or damaged in transit. This applies for both domestic and international orders. If you move or relocate after your order has been delivered we cannot take responsibility for missing items.

Orders

Your order is finalised only when you receive a final shipping confirmation. The confirmation will be sent to your email once the order has been fully processed.

Privacy

We respect your privacy and are committed to keeping personal information safe. No information will be disclosed to any third parties.If you sign up to the auór mailing list you can request to remove your name by emailing us anytime. 

Website 

All products on our website accurately display colours to the best of our ability. There may be some colour variation on different computer screens so please get in touch if you have any questions before purchase. 

All content on our website is the property of auór. Any unauthorised use may violate copyright and trademark laws.

 Sales

Limited time only. While stock lasts. No refunds or returns on sale items except for eyewear. Eyewear can be returned for refund or exchange within 7 days.