covid-19 

During this time auór is operating business as usual online and we are working closely with our team to fulfil orders. 

Please note there may be shipping delays for domestic and international post.

We have added an express option if required. 

We advise you to enquire with your local postal service to get information on international shipping timelines within your country. 

Express post is the fastest delivery option within Australia. 

DHL Express is the fastest delivery option for international orders. 

shipping 

Free shipping for Australia and NZ orders over $100 AUD. For orders less than $100 AUD a flat fee of $10 AUD applies for regular post, $12 for registered post or $15 AUD for express post. For international deliveries there is a flat fee of $20 AUD for International post or $45 AUD for DHL. 

All purchased items will be sent within three days of receiving the order, unless you have specified express shipping which we will action within 24 hours. 

If you have experienced any issues with deliveries in the past, we recommend upgrading to the 'signature on delivery' shipping option at the checkout. This will ensure that your parcel is delivered and signed by you on arrival. 

The costs for signature on delivery are as follows: 

Regular Post - no signature on delivery
$10 under $100
$0 orders over $100

Registered Post - signature on delivery
$12 AUD on orders under $100 AUD
$5 AUD on orders over $100 AUD

Express Shipping - no signature on delivery
$15 on any order

Express Shipping - signature on delivery

$17 on any order 

For international deliveries, any duties and taxes incurred are the responsibility of the customer. For international returns we don’t refund the cost of shipping.

All purchased items will be sent within 3-5 working days. If you have selected express post and require your order by a specific date email info@auor.co and we will do our best to get it to you on time.

We are not liable for any items that are lost or damaged in transit. This applies for both domestic and international orders. If you move or relocate after your order has been delivered we cannot take responsibility for missing items. 

general shipping rates

Australia & New Zealand
$0 orders over $100
$20 for orders under $100

International
$20 for international post
$45 for DHL express

orders

Your order is finalised only when you receive a final shipping confirmation. The confirmation will be sent to your email once the order has been fully processed, along with your order number and tracking details. 

returns

Return any auór product within 7 working days in original packaging and condition with receipt for full exchange or refund. We just ask you pay for the return shipping. Any shipping paid on the original order will not be refunded.

No returns on custom lenses for all of our frames for change of mind. 

privacy

We respect your privacy and are committed to keeping personal information safe. No information will be disclosed to any third parties. If you sign up to the auór mailing list you can request to remove your name by emailing us anytime. 

website 

All products on our website accurately display colours to the best of our ability. There may be some colour variation on different computer screens so please get in touch if you have any questions before purchase. 
All content on our website is the property of auór. Any unauthorised use may violate copyright and trademark laws.

sales

Auór sales are for a limited time only and clearly marked on our website when held. No refunds or returns on sale items except for eyewear. Eyewear can be returned for refund or exchange within 7 days. While stock lasts.