returns

Return any auór product within 7 working days in original packaging and condition with receipt for full exchange or refund. We just ask you pay for the return shipping. Any shipping paid on the original order will not be refunded.

shipping

Location

Service

Value

Cost

Time

Australia

Regular Post

Over $100

Free

2 - 5 working days 

Registered Post Over $100 $5
2-5 working days

Regular Post

Under $100

$10

2 - 5 working days

Registered Post

Under $100

$12

2-5 working days

Express post

All Orders

$15

Next business day 

Express post with signature

All Orders

$17

Next business day

New Zealand

International Post

 Over $100

 $0

6 - 30 working days 

 

International Post

Under $100

$20

6 - 30 working days

International

International Post

All orders

$20

6 - 60 working days

DHL express

All orders

$45

3 - 10 working days


For international deliveries, any duties and taxes incurred are the responsibility of the customer. For international returns we don’t refund the cost of shipping.

All purchased items will be sent within 3-5 working days. If you have selected express post and require your order by a specific date email info@auor.co and we will do our best to get it to you on time.

We are not liable for any items that are lost or damaged in transit. This applies for both domestic and international orders. If you move or relocate after your order has been delivered we cannot take responsibility for missing items.