returns
Return any auór product within 7 working days in original packaging and condition with receipt for full exchange or refund. We just ask you pay for the return shipping. Any shipping paid on the original order will not be refunded.
shipping
|
Location |
Service |
Value |
Cost |
Time |
|||
|
Australia |
Regular Post |
Over $100 |
Free |
2 - 5 working days |
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| Registered Post | Over $100 | $5 |
|
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|
Regular Post |
Under $100 |
$10 |
2 - 5 working days |
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|
Registered Post |
Under $100 |
$12 |
2-5 working days |
||||
|
Express post |
All Orders |
$15 |
Next business day |
||||
|
Express post with signature |
All Orders |
$17 |
Next business day |
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|
New Zealand |
International Post |
Over $100 |
$0 |
6 - 30 working days |
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|
|
International Post |
Under $100 |
$20 |
6 - 30 working days |
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|
International |
International Post |
All orders |
$20 |
6 - 60 working days |
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|
DHL express |
All orders |
$45 |
3 - 10 working days |
For international deliveries, any duties and taxes incurred are the responsibility of the customer. For international returns we don’t refund the cost of shipping.
All purchased items will be sent within 3-5 working days. If you have selected express post and require your order by a specific date email info@auor.co and we will do our best to get it to you on time.
We are not liable for any items that are lost or damaged in transit. This applies for both domestic and international orders. If you move or relocate after your order has been delivered we cannot take responsibility for missing items.